Why will Libby not recognize my library card?

Libby says "we could not verify your card."


Answer

Please check to be sure you set up the correct library in the Libby app. We are "Knox County Public Library," in Knoxville, TN. There are other Knoxvilles and other Knox counties in other states. Lots of people pick the wrong one without noticing.

The easiest way to find the right library is to search on zip code 37902; the address is 500 West Church Avenue.

You do not need to hunt for your local branch in the app—we are all one library.

  • Last Updated Mar 17, 2022
  • Views 100
  • Answered By Melissa Brenneman

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