Answer

For notices generated by the catalog:

  1. Sign in, go to My Account and check Contact Information to see that we have your best email address. If you need to change it, call the library.
  2. Search your junk/spam folder for messages from ask-a-librarian@knoxlib.org; if you find one such message, you can mark it as not-junk, mark it as important or priority, or whatever your email system provides as a solution for this problem.
  3. Add ask-a-librarian@knoxlib.org to your safe-senders list, contacts list, and/or address book (different email systems handle this differently).

For notices from OverDrive, see the linked FAQ article about OverDrive holds.

  • Last Updated Sep 07, 2023
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