Answer
For notices generated by the catalog:
- Sign in, go to My Account and check Contact Information to see that we have your best email address. If you need to change it, call the library.
- Search your junk/spam folder for messages from ask-a-librarian@knoxlib.org; if you find one such message, you can mark it as not-junk, mark it as important or priority, or whatever your email system provides as a solution for this problem.
- Add ask-a-librarian@knoxlib.org to your safe-senders list, contacts list, and/or address book (different email systems handle this differently).
For notices from OverDrive, see the linked FAQ article about OverDrive holds.
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- Last Updated Sep 07, 2023
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