Q. Why are my account notices not appearing in my email?

Is email notification not happening for you at all, or does it seem to be hit-or-miss?

Troubleshoot notices that are generated by the catalog:

1. Sign in, go to My Account and check Contact Information to see that we have your best email address. If you need to change it, call the library.
2. Search your junk/spam folder for messages from ask-a-librarian@knoxlib.org; if you find one such message, you can mark it as not-junk, mark it as important or priority, or whatever your email system provides as a solution for this problem.
3. Add ask-a-librarian@knoxlib.org to your safe-senders list, contacts list, and/or address book (different email systems handle this differently).

Did you unsubscribe?

If you clicked an unsubscribe link in one of our email newsletters, this unsubscribes you from everything sent by that system, including notices generated by the catalog. Please use the "submit a question" form below and provide your library card number and email address. We will search for your unsubscribed status and reverse it. You can choose which newsletters to stop receiving without unsubscribing from everything.

It could be just timing

Email notices of holds available for pickup are batch processed twice per day, in the morning and afternoon. This means that, theoretically, there may be several hours between the time a hold item becomes available for you to pick up, and when the email pickup notice is generated. When you check your account online and see a hold available for pickup but you have not received an email, the hold probably just became available since the last email batch was produced. There's not necessarily a problem unless another day goes by with no notice. If you borrow the item before the next email batch is produced, no notice will be generated.

Most other kinds of email notices are sent once per day, in the morning.

For notices from Libby/OverDrive:

Libby/OverDrive ebooks and audiobooks run on an independent system, so those notices are not related to the library's catalog and newsletters. See the linked FAQ article about OverDrive holds.