Answer

We send notices by mail or email. You can call a library and request a change; have your library card number handy.

The address from which all our notices are sent is ask-a-librarian@knoxlib.org; you may need to add this to your contacts to keep notices from being filtered by your email service. Email notices disclose your library card number and titles.

Details:

  • The only way to get a notice that your account is about to expire is to use email notification.
  • The only way to get a notice that materials are due soon is to use email notification. Email notice is sent 3 days before an item is due, if the item has not automatically renewed.
  • If we do not have an email address for your account, we will mail notices for item pickup and 14 day overdues.
  • If an email address is present in your account, we will email a notice for 7 day overdues, then mail a notice for 14 day overdues.

For notices from one of our third-party services (such as OverDrive for ebooks or ILLiad for interlibrary loans), you may need to sign in to the third-party site to change your email address.

You can set your OverDrive notification email address in the catalog: My Account ⇒ Account Settings ⇒ OverDrive Options.

The Libby app uses device push notifications, but here's how you can set up email notices with Libby.

  • Last Updated Sep 07, 2023
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