Q. How do I change the way I get library notices?

The library sends notices by email. If no email address is in your account, we send mail (but fewer are generated).

You can call a library and request a change; have your library card number handy.

The address from which all our notices are sent is ask-a-librarian@knoxlib.org; you may need to add this to your contacts to keep notices from being filtered by your email service. Email notices disclose your library card number and titles.

Details:

• The only way to get a notice that your account is about to expire is to use email notification.
• The only way to get a notice that materials are due soon is to use email notification. Email notice is sent 3 days before an item is due, if the item has not automatically renewed.
• The only way to get a notice of a new match to your saved searches is to use email notification.
• If we do not have an email address for your account, we will mail notices for item pickup and 14 day overdues.
• If an email address is present in your account, we will email a notice for 7 day overdues, then mail a notice for 14 day overdues.

For notices from one of our third-party services (such as OverDrive for ebooks or ILLiad for interlibrary loans), you may need to sign in to the third-party site to change your email address.

You can set up a notification email address for OverDrive/Libby in the catalog: My Account ⇒ Account Settings ⇒ Libby Options.

The Libby app uses device push notifications, but here's how you can set up email notices with Libby.