Q. How do I change the way I get library notices?

Answer

We send notices by mail or email. You can set up or change your email address in your online account. You can also call a library and request the change; have your library card number handy.

The address from which all our notices are sent is notices@knoxlib.org; you may need to add this to your contacts to keep notices from being filtered by your email service.

In addition to notices by mail or email, you may register to receive pickup notifications by text message to your telephone.

Details:

  • The only way to get a notice that your account is about to expire is to use email notification.
  • The only way to get a notice that materials are due soon is to use email notification. The message will disclose your library card number and the titles.
  • Text messages are sent only to notify that you have materials to pick up. The message does not say what the items are. It is generated within 2 hours after an item becomes available for you.
  • If you pick up your items the same day you receive a text message, the system will not send the email or mail notice on those items. This is because those notices are generated the next day, at which time they are no longer waiting for pickup.
  • If email notification is not configured for your account, we will mail notices for item pickup and 14 day overdues.
  • If email notification is configured for your account, we will mail a notice for 14 day overdues.

For notices from one of our third-party services (such as OverDrive for ebooks or ILLiad for interlibrary loans), you'll need to sign in to the third-party site to change your email address.

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  • Last Updated Mar 30, 2021
  • Views 4
  • Answered By Melissa Brenneman

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