There can be a delay. Here's why, and what to do.

The first type of delay is a human one; if you dropped off items, they may not yet be scanned as returns.

The technology delay is because My Account pages have a 15-minute caching cycle to load the pages faster. If you are not seeing results you expect, you can manually reload that cache (as opposed to clearing the browser cache):

Last loaded refresh link is in the upper right of the item list display area.


Taking into account these human and technological delays, if you think your returns, holds or checkouts have not gone through, please contact us.


  • Last Updated Oct 19, 2022
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