Q. What do I do if I can't find a downloadable ebook or audiobook on hold in my account?

If you received an email notification that a hold is available for you to check out but you do not find it in your account:

1. Did you get a replacement library card since placing the hold? If so, your OverDrive account was probably never updated to your new card number. Use the OverDrive Support Request Form to have us merge your previous library card number with your new number in OverDrive.
2. Check the date on the email notifying you that an ebook or audiobook is available. Maybe the hold availability timed out.