How do I use this website?

Where is the rest of the library website?


Answer

This is not the main website for Knox County Public Library in Knoxville, Tennessee. This is a website for Frequently Asked Questions (FAQ) and the Ask a Librarian service.

From the main website, the question mark icon at the top of every page takes you here. You're in the right place if you have questions.

From this FAQ/Ask site, you can get to the main website using the logo in the upper left, or using the "Library home" link in the breadcrumb below the logo.

Using this site

Whether you search the FAQs or browse them by topic, you'll be routed to the most relevant questions and their answers on this website. Next, if the suggested answers are not what you're looking for, you can:

  1. Use the "submit a question" form to create a ticket. A librarian will get back to you.
  2. Use the "contact us" panel to find the best telephone numbers, our texting number, and/or a chat button. This panel is context-sensitive, so the contacts within it depend on the group, topic or question you're viewing.

Chat is available when Lawson McGhee Library is open, but might be down during shift changes or a few minutes before closing.

Ratings and comments are solicited at the end of chats and tickets. We hope to keep improving our service.

Other library sites

The catalog is where you search for items to check out, and check your due dates. There is a catalog link at the top of the page you're on right now.

The library offers services and content in partnership with providers that support those services on other websites. The best example is OverDrive, which hosts our downloadable ebook and audiobook collections.

Our system status page shows if any of our systems or partners are known to be down.

 

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  • Last Updated Dec 10, 2021
  • Views 5
  • Answered By Melissa Brenneman

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