I just used XYZ database this morning, so why won't it work now?

Why do I get disconnected from a library resource?


Answer

When you connect to a database using a link on the library's website, several technical things happen behind the scenes to get you access to the resources. You might be required to enter your library card number, which permits you a session with that database for a limited time. Maybe your earlier session with the database has timed out. Just go back to the library's website and follow the link again to establish a new session. If that doesn't work, close the window and start up your web browser (Edge, Firefox, Chrome, Safari, etc.) again. Contact us if you still have trouble.

  • Last Updated Apr 07, 2022
  • Views 18
  • Answered By Melissa Brenneman

FAQ Actions

Was this helpful? 0 0

Submit a question

Fields marked with * are required.