Q. Why do I have to enter my library card number so often?

Answer

Many of the wonderful resources we offer are only for users of Knox County Public Library. Your sign-in authorizes you to use the resources, but your session can expire. You'll need to find the resource link on our website and use it to sign in again. Because these resources are on different systems, one single sign-in does not get you access to everything.

Saving your sign-in (and suggesting that information to you as you type) is a feature of the software that you use to access the site (the software is called a browser). You need to go into the settings of your browser to enable autofill. Then you should be able to simply type 4 and your browser will suggest the rest of your number, and probably your PIN as well.

You will still need to type in your sign-in to access any other resource that your browser has not yet remembered. For example, your browser may fill in your library card number for your account on OverDrive, but not for access to Value Line. They are completely different systems.

We recommend that you use a password manager rather than browser autofill. Here's why.

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  • Last Updated Jul 07, 2021
  • Views 7
  • Answered By Melissa Brenneman

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