Q. What is my PIN? Can I change it?
The PIN (personal identification number) is your password to keep your library account secure. You can get a PIN by bringing your library card to the Lawson McGhee Library or a branch library (excluding McClung), or you can call (865) 215-8751 to get a PIN over the phone. Have your library card number available.
Go here to reset your PIN (use link in upper right corner, "I forgot my PIN"). If you cannot reset your PIN that way, it may be because your account is missing a current email address; please call (865) 215-8751. You will be asked several questions to verify your identity before we can make an account change.
The PIN reset will take effect for OverDrive, Kanopy, LinkedIn Learning for Library, and Tutor.com. It will also take effect for remote database access. It will have no effect on accounts registered with a username/password on third-party services such as ILLiad.
You will have to change your PIN in the Hoopla app for your PIN reset to take effect for Hoopla. Contact the Sights & Sounds department at (865) 215-8714 for more information.