Q. Why will Libby not recognize my library card?

Libby says "we could not verify your card."


Please check to be sure you set up the correct library in the Libby app. We are Knox County Public Library, in Knoxville, TN. There are other Knoxvilles and other Knox counties in other states. Lots of people pick the wrong one without noticing.

  • Last Updated Jul 06, 2021
  • Views 4
  • Answered By Melissa Brenneman

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