Q. What do I do if I can't find a downloadable ebook or audiobook on hold in my account?

Answer

  1. Downloadables are checked out through a different computer system from your library card account, although you sign in with the same card number and PIN. Sign in to OverDrive.
  2. Did you get a replacement library card since placing the hold? If so, your OverDrive account was probably never switched over to your new card number. Use the OverDrive Support Form to have us merge your previous library card number with your new number in OverDrive.
  3. What is the date on the email notifying you that an ebook is available? Maybe the hold timed out. You get three days to borrow.
  • Last Updated May 12, 2021
  • Views 5
  • Answered By Melissa Brenneman

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