Q. Why does the catalog say that a downloadable ebook or audiobook is available, when it isn't?

It said "available" in the catalog, but after I clicked the view button, it was checked out. Why?


Answer

This happens because our catalog computer system is not in real-time communication with the OverDrive system for the status of an item. When you find a description of a downloadable ebook or audiobook in the online catalog, the catalog says "1 copy available at Online Collection in Online" meaning that we own a copy, but the book may be currently checked out from OverDrive.

The records in the catalog are meant to help people discover downloadable copies while they are looking for physical copies. If downloadables are all you are interested in, you are best served by using the e-media services directly rather than searching our catalog.

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  • Last Updated May 12, 2021
  • Views 10
  • Answered By Melissa Brenneman

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